OUR RETURN POLICY:
Our policy lasts 14 days from the day you make your purchase. If 14 days have gone by, unfortunately we cannot accept your return. Merchandise may be returned for STORE CREDIT ONLY. To be eligible for a return, your item(s) must be unwashed, unworn, and in the same condition that you received it with tags attached. Be sure to use a tracking service when shipping back an item we are not responsible for lost packages when shipping back a return. Please allow 5-10 days for transit time. Once an item is purchased no refund will be issued, store credit only even if the item has not shipped.
There will be a 10% restocking fee on all returns.
* No exchanges -- please note inventory flows fast, and items may not be in stock for exchange if you want a different size please purchase as it will not be held.
INELIGIBLE RETURN ITEMS:
All items sent back to us that are ineligible for a return will be held for 30 days from the date of receipt. Customer has the option to pay $10.00 shipping fee to have the non-approved item mailed back to them or a 20% restocking fee within the 30 days. If the 30 days passes and we have not heard from the customer, customer forfeits any returned items.
- Gift Cards
- Any sale/discounted items – including flash sales, holiday deals, last chance items or any special code items
- Accessories and Jewelry
- Hats, headbands & intimates
- Purses, bags or wallets
- Shoes in the sale section ship without box
- International sales
- Custom Orders
- Preorders (these can take up to 4 weeks to receive and cannot be canceled)
* Customer is responsible for correct sizing, email address, phone number and shipping address. If package is sent back to us due to a bad address, it can be sent back at buyers cost to ship again.
•All sales final on any ISO and/or social media sales
•All sales final on items purchased at shows and/or in person
Once your return is received and inspected for acceptable conditions, then your refund will be processed to you as store credit minus $9.50 for the original shipping & handling costs. This will be emailed to you in the form of a gift card which will never expire and can be used toward any future purchase. Please allow 72 hours for store credit to be processed and emailed to you.
All items must be received within 14 days of purchase date to the address provided below, we cannot accept items beyond this point. All exchanges must be unworn, unwashed, and unaltered and include tags still attached. Items must be returned in their original condition. They must not be altered in any way and must be in resalable condition. This includes, but is not limited to the following: deodorant stains, makeup stains from trying on items, perfumes, animal hair/scent, cigarette smoke, obvious wear, mildew scent, etc. All sales for hats, headbands and intimates and sale items are final.
We offer free shipping on original purchases to our customers and try to keep all our products at reasonable prices, with that being said you are responsible for return shipping to FillRich and shipping costs back to you if an exchange is accepted.
We can only refund your purchase back to original payment if items are defective, damaged or in the case of an exchange as listed above. We are a small online boutique, doing the best we can to provide unique and good quality products for our customers. We will offer a refund if the product is damaged or we make a mistake regarding your order, all other returns will be issued as store credit.
All returns/exchanges will be processed within 3 business days (Monday-Thursday) of receipt in our office.
DAMAGED ITEMS OR WRONG ORDERS
If you received the wrong item or a damaged item, please email us within 3 business days of receipt to be eligible for a refund/exchange. Otherwise it is considered wear and tear, NO exceptions.
- Email: firstname.lastname@example.org
SHIPPING YOUR RETURN
You will be responsible for paying for your own shipping costs for returning your item. If you receive a store credit, the cost of shipping will be deducted from your credit. If you are shipping an item over $75, you should consider using a trackable shipping service and/or purchasing shipping insurance, as we can’t guarantee that we will receive your returned item. Shoes must be returned in their original box. Shoe boxes are an important part of the product presentation and must be returned undamaged, along with the shoes. This means you CANNOT use the shoe box as the main shipping container, please place the shoe box inside of a separate box or bag.
OTHER THINGS TO NOTE
- Please be aware we only process returns Monday-Thursday.
- All items sent back to us that are ineligible for a return will be held until the customer pays $6.95 shipping fee to have the item mailed back to them or subject to a 20% restocking fee.
- Please be aware of our office hours when waiting for a response from our staff: 10:00am-3:00pm MST Monday - Thursday
- Lost Packages: We will do all we can to help you find your lost package, but please understand once the package is in the hands of USPS FillRich is not held responsible
- Please keep in mind we DO NOT COVER return shipping cost
- If your return was denied, kindly email us with any further questions
Please return all returns to:
1443 18th Street
Penrose, CO 81240